Q: Do I need to become a registered member of OOOBS before I can shop?

Customer just needs to fill out some simple information to become an OOOBS member, which allows them to shop at ease with OOOBS.COM.HK. There are several advantages of becoming an OOOBS member:
• Faster check out
• Keep track of order status and past purchases easily
• Receive latest promotion information from OOOBS

Q: How can I track my orders?

Once the order is completed, we will send out a confirmation email to the customer. Customer can also check the order details through the "My Account" function of the website. If you have any questions, please email us at [email protected].

Q: Why I have not received any confirmation email after I completed the order?

Sometimes emails could be misclassified as junk mail. Perhaps you can check the junk folder within your email account for the confirmation email. To prevent such from happening, please add our email address to address book or classify our mail as "not junk".


Q: How long do I need to wait before I can receive the product, after I have made the payment?
A: The estimated delivery time is displayed on each product page. Customer can also click on the "My Orders" function to check the order status. Once payment is processed, we will liaise to ensure that the product is delivered as soon as possible. We will also send out an email notifying customer that the product has been shipped, and it provides information which allows customer in tracking the location of the product in transit.
Q: What should a customer do if they receive a damaged product at delivery?
A: If customer finds that the product is damaged or not in accordance with the product description, please email us at [email protected] and we can assist you as soon as possible.
Q: Can I shop at OOOBS if I am not located in Hong Kong?

OOOBS supports shipment to overseas destinations. Currently, we support customers in areas such as China, Macau, Taiwan, Singapore, Malaysia, Korea, Japan, Thailand, Vietnam, Australia, USA, Mongolia, Indonesia, India and Cambodia. Therefore, you can purchase OOOBS products at ease even if you are not in Hong Kong.




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