What Personal Information Is Collected
Depending on how you use OOOBS Travel, we may ask you to share personal information with us. Whether you choose to give OOOBS Travel information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.
When Personal Information is Collected
OOOBS Travel will ask you for information, including some personal information, if you use one of several services:
Becoming a Registered User of OOOBS.com.hk
In order to become a registered user of OOOBS.com.hk, you need to share some personal information, such as your name and e-mail address. You do not have to be a registered user to visit the Sites or to place orders. But, you will have to register if you want to make full use of our services. Once you register, you will have an account with OOOBS Travel and a password to access that account. You may never use another person's account without permission and you may not use anyone else's password. You should keep your registration current and complete. You are responsible for maintaining the confidentiality of your account and password. Please also let us know if there is any unauthorized use of your account or password. We recommend that you always log out from your account at the end of a session with us to prevent other people from accessing your account without your permission.
Making a Purchase on Our Site
When you visit this Website, make reservations for any intended Services or use the Services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below:
Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us; and between you and the Operators;
Details of your usage of this Website (including traffic data, location data and length of user sessions);
Feedback on and responses to surveys conducted by OOOBS Travel relating to the Services and newsletters which may be published, circulated or distributed by OOOBS Travel;
Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to this Website (including the log-in name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, pages visited, previous or subsequent sites visited).
For your payment safety and to avoid misuse of your credit card information, OOOBS Travel may ask for your credit card details and a copy of a government issued ID to verify your purchase after payment is complete. For privacy reasons, you will be asked to cover your ID number and your credit card number except for the last 4 digits.
Applying for OOOBS Travel Membership
You can apply for OOOBS Travel Membership at OOOBS.com.hk or in person at a Store. You do not need a OOOBS Travel Membership to visit the Sites or to make a purchase at OOOBS.com.hk or a Store. To apply for OOOBS Travel Membership, we ask you to share some personal information, such as your name, birthday, phone number, mailing address and e-mail address. Once you have OOOBS Travel Membership, you will have an account with OOOBS Travel tied to the e-mail address provided upon application. You can amend your information by (i) calling our Customer Service, (ii) visiting a Store and speaking with a cast member, or (iii) signing in to OOOBS.com.hk using the e-mail address you provided upon application, going to the My Account page and following the instructions. You may never use another person's account without permission and you may not use anyone else's password. You should keep your OOOBS Travel Membership current and complete. You are responsible for maintaining the confidentiality of your account and password. Please also let us know if there is any unauthorized use of your account or password. We recommend that you always log out from your account at the end of a session with us to prevent other people from accessing your account without your permission.
Sweepstakes, Contests and Surveys at OOOBS.com.hk
If at OOOBS.com.hk you enter a sweepstakes or contest, or answer a survey, you will become a registered user (if you aren't one already). We may also ask you for some demographic information, such as your age. If you choose not to answer, you probably will not be able to participate in the sweepstakes, contest or survey.
Our Interactive Services
Product Availability Notifications
If a product that you want to purchase at OOOBS.com.hk is not in stock, you can choose to provide us your e-mail address so that we can notify you when the product becomes available again. You do not need to be a registered user to receive a product availability notification.
Please note that if you choose to share information about yourself in an open format, such as through a Third Party Site like Facebook or Twitter or in the user-generated content elements of our own Sites, we consider that information to be public information - and not personal information.
How OOOBS Travel Protects Your Information
The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:
We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.
We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.
Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. For example, we cannot ensure the security of your data during transmission to us or the security of your data on an iPhone (or other telephone device that can use iPhone applications) or on your Twitter page or on another computer. This reality is true of all Internet or data transmission use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
How OOOBS Travel Uses Your Personal Information
OOOBS Travel collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to track your purchase history and to contact you for account and promotional purposes.
In the event that another company buys the assets or stock of OOOBS Travel, your personal information may then belong to another entity.
How to Avoid Receiving Newsletters and Other OOOBS Travel Materials
We use e-mail addresses and mailing addresses to send out newsletters and other announcements with information about OOOBS Travel's new products, gifts and special features. After you become a registered user of OOOBS.com.hk or have a OOOBS Travel Membership, you can choose not to receive these announcements by opting-out of delivery. If you receive an e-mail and want to avoid further messages, look at the end of the e-mail for instructions on how to remove yourself from the mailing list. You can also edit your e-mail preferences at OOOBS.com.hk's My Account page.
Who Views Your Personal Information
OOOBS Travel may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analysing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.
Some personal information is stored on servers owned by other companies. Except as otherwise described below, only OOOBS Travel has the right to access this information.
We currently do not share aggregate information about our customers with advertisers and marketing partners.
Any personal information that you include in your profile or in any content submitted when using our interactive services or through Third Party Sites will be displayed on our Sites, so please consider this before submitting any such content. Please don't submit any information that you don't want the whole world to know!
Personal information may be disclosed if required by law.
Cookies, Pixel Tags and Tracking
OOOBS Travel wants to give you the best possible experience when you visit OOOBS.com.hk and our other Sites. We like to constantly update and improve the features on our Sites, we like to personalize your browsing and shopping experience and we like to recognize you when you return to OOOBS.com.hk. We have a variety of ways of doing this.
We collect information about how you use our Sites by setting and accessing cookies on your computer. A cookie is a small data file that identifies the web browser on a particular computer. No personal information is stored in the cookie itself. When you visit one of our Sites, a cookie will be sent to your browser and then stored on your computer's hard drive. We use these cookies to track information about how often you visit our web site, what pages you view, and where you go after you leave the site. We also link the visitor ID from your cookie to a user ID in our database to help us analyse web traffic and statistics. Other companies help us with data research and analysis, but they are prohibited from using that data for any other purpose. Cookies also help us improve your shopping experience by, among other things, keeping track of your preferences, recognizing you if you are a registered user, and tracking your order as you shop on OOOBS.com.hk. If any of your personal information needs to be accessed during that process, you will have to log in or otherwise authenticate yourself. If you don't like cookies, you can set your browser to reject cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. For instructions, look at your browser's Help menu. Note that certain features of OOOBS.com.hk may not be available if you delete or reject cookies.
We use pixel tags (also called web beacons or "clear" gifs) on our Sites. They help us analyse what our clients like to do on our Sites and the effectiveness of our features and advertising. They can also help us customize your browsing and shopping experience. We may use information collected through pixel tags or tracked links in combination with your personally identifiable information. We may also combine personally identifiable information you provide to OOOBS Travel with other personal information (such as purchase history and demographic information). We often work with other companies to help us track, collect and analyse this information but they are prohibited from using this information for any other purpose.
Making a Purchase
When you buy something on OOOBS.com.hk, you have to supply a billing address, phone number, shipping address, and credit card information. In addition, if you become a registered user of OOOBS.com.hk. You can choose to store information needed to make a purchase, such as your credit card number, shipping and billing addresses in the My Account page. If you change your mind about storing this information, you can amend or delete it by going to the relevant area of the My Account page and following the instructions. You can access this section using your registration password.
Children Under 18
If you are under the age of 18, you can look at our Sites, and by registering for an account with us, applying for a OOOBS Travel Membership or otherwise using our services, you agree that you have informed your parents and guardians about the Terms and Conditions prior to such registration or use, and they have approved of such registration or use by you in accordance with the Terms and Conditions. OOOBS Travel reserves the right to only accept orders from you if you are aged 18 or over.
Social Commerce and Other Third Parties
We work with trusted third parties, including social network sites like Facebook, and with application developers who specialize in social commerce so we can connect to your social networks. All of these companies operate Third Party Sites. We provide access to our Sites by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share product interests with friends in your network.
The use of any features made available to you on our Sites by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered "public information" by us because the Third Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. We cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. OOOBS Travel is not responsible for how these third parties may use information collected from or about you. However, we do identify any areas on our Sites where third parties share information about you.
Facebook's "Like" feature is a good example. (Other third parties have or may have similar ways for you to express positive opinions about our products - now or in the future.) We have agreed to allow Facebook's "Like" feature to run alongside images of our products so you can "like" one of our products and to see how many other Facebook users "like" each of our products. You should know that Facebook may collect or register the fact that you "like" a product and may post that information to your "News Feed" on Facebook and to your Facebook profile's "Wall" and "Info" pages. So, the fact that you "like" one or more of our products may be made known to members of your Facebook network. This would be true for your friends too. If they "like" one of our products, you will see it on his or her News Feed, Wall or Info pages. Finally, by "liking" one of our products, you consent to the display of that information by us. If you do not wish this to happen, you should not click that you "like" a product and you should review your privacy settings on Facebook (or similar Third Party Site). Note that we are not obligated to display someone's name, profile photo or other "public" Facebook profile information on our website even if that Facebook user "likes" one of our products. We reserve the right to remove the information of any person which we deem to be inconsistent with our ideals or otherwise inappropriate for public association with our company. We may remove from our Sites, in our sole discretion, any product offering or any photo or product description relating thereto.
Questions About This Policy
OOOBS International Limited
Room 1235A, 12/F, Star House
3 Salisbury Road
Tsim Sha Tsui
Last updated on 14 April 2018.